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NetApp Stage KB

Cloud Volumes ONTAP - Failed to retrieve instance metadata

Last Updated:

Applies to

  • Cloud Manager (CM)
  • Cloud Volumes ONTAP (CVO)
  • Amazon Web Services (AWS)
  • ONTAP 9.9.0 and older
  • Instance Metadata Service (IMDS)


  • Working Environment is showing as "Failed" or "Degraded" in Cloud Manager.
  • Connectivity to the object-store is unavailable and shares are not accessible to users.
  • Running cluster show or  event log show commands from Cloud Volumes ONTAP CLI return the following warning:
Warning: Unable to list entries on node cluster01-01. Failed to retrieve instance metadata.
         Unable to list entries on node cluster01-02. Failed to retrieve instance metadata.
  • virtual-machine instance show output does not display any information
cluster01::> virtual-machine instance show
    (system node virtual-machine instance show)
Node: cluster01-01
        Instance ID: -
           Provider: -
Node: cluster01-02
        Instance ID: -
           Provider: -
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