SSD disk missing
Applies to
- Disk Shelf DS212C
- X670_S163315TATE
Issue
- Autosupport alert generated for
(FILESYSTEM DISK MISSING) ERROR
[Node-01: config_failed_disk: callhome.fdsk.missing:error]: Call home for FILESYSTEM DISK MISSINGSysconfig -ashows no information for the missing disk
00.3 : NETAPP X670_S163315TATE NA04 14651.0GB 520B/sect (XXXXXXXXXXXXX)
00.5 : NETAPP X670_S163315TATE NA04 14651.0GB 520B/sect (XXXXXXXXXXXXX)
- EMS log shows ONTAP previously tried powercycling the disk to recover it before invalidating it
[Node-01: pmcsas_timeout_0: sas.adapter.debug:info]: params: {'debug_string': 'Device 0a.00.4 is present and powered up but is about to be invalidated (20) -- power cycling.', 'adapterName': '0a'}
[Node-01: pmcsas_asyncd_0: sas.adapter.debug:info]: params: {'debug_string': 'Powercycle on device 0d.00.4 complete: status 0', 'adapterName': '0a'}
[Node-01: pmcsas_asyncd_0: sas.adapter.debug:info]: params: {'debug_string': 'Starting powercycle on device 0a.00.4', 'adapterName': '0a'}
- EMS log shows disk is missing
[Node-01: config_thread: raid.config.filesystem.disk.missing:info]: File system Disk 0d.00.4 Shelf 0 Bay 4 [NETAPP X670_S163315TATE NA04] S/N [XXXXXXXXXXXXX] UID [5002538A:47A5B2C0:00000000:00000000:00000000:00000000:00000000:00000000:00000000:00000000] is missing.
- Multiple power cycles seen on the disk in
sasadmin expander_phy_state
::> system node run -node * -command sasadmin expander_phy_state
Expander phy state on 0a.0 (NETAPP :DS22412IOM12A SHFHUXXXXXXXXXXX):
Pwr Invald Disprt Loss Phy CRC Phy
Pwr Ccl Rsv Rls DWord Error Sync Reset Error Change SATA
PHY/BAY STATE ON Cnt Cnt Cnt Count Count Count Prob Cnt Cnt Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
20/4 Rate unknown YES 84 0 0