What data is required to troubleshoot SCV issue?

Which SCV version is being used?

• SCV version is can be confirmed by clicking the information icon in Dashboard

• Please refer to Software Version Support page to ensure that the version is in Full Support or Limited Support

Note: NetApp doesn't provide technical support service for EOVS versions

2. Problem Description

Details about the issue. Please include the following information.

• When was the issue first observed?
• How often does the issue occur?
• If the issue is a job failure, had the job worked before? When did the job succeed last time?

3. SnapCenter Plug-In for VMware (SCV) support bundle

How to generate NetApp Data Broker and SCV support bundle

4. Job Logs

In case an issue is related to a job:

• Collect an individual job log by following the steps of Download a single job log in How to generate NetApp Data Broker and SCV support bundle
• If the job had worked before, collect the job logs for the last successful job as well

5. Screenshot of Job Details

If an issue is related to a job, capture screenshots of Job Details page

6. SnapCenter Repository (MySQL) Database Dump

How to collect repository database dump from NDB or SCV

7. Screenshots of GUI

If the issue is related to SCV GUI, please take screenshots so that NetApp support can recognize:

• What were you operating in the GUI?
• What issue occurred?
• When did the issue occur?

8. vCenter server log bundle with trivia logging

Please refer to VMware article Enabling trivia logging in VMware vCenter Server for how to enable trivia logging

9. AutoSupport of ONTAP

Run 'autosupport invoke -node * -type all' on ONTAP to send AutoSupport