What data is required to troubleshoot SnapCenter issue?

1. Problem Description

1. Details about the issue. Please include the following information.
   1. Which SnapCenter version are you using?
   2. When was the issue first observed?
   3. How often does the issue occur?
   4. Is the issue related to any SnapCenter Plug-in? If true, please list all Plug-ins you are using.
   5. If the issue is a job failure, had the job worked before? When did the job succeed last time?
2. If you are not sure which SnapCenter version you are using, please refer to the following article.
   1. How to determine SnapCenter version from build number

2. SnapGathers

1. SnapGathers is essential to troubleshoot any SnapCenter issue
2. Follow option 1 on How to collect SnapCenter logs to run SnapGathers
3. SnapGathers should always be run on the SnapCenter Server and any relevant Windows plug-in hosts
   1. SnapCenter Plug-In for Windows
   2. SnapCenter Plug-In for Exchange
   3. SnapCenter Plug-In for SQL
4. When run on SnapCenter Server, SnapGathers collects diagnostic data from Linux hosts (SnapCenter Plug-In for Unix [SCU]) but does not collect all log/configuration files
   1. If issue is related to SCU, collect files listed in SnapCenter Log/Configuration Files on Linux Hosts

Collect a support bundle if the issue is related to SnapCenter Plug-In for VMware 

1. To collect an individual job log, follow option 2 on How to collect SnapCenter logs
2. If the job had worked before, collect the job logs for the last successful job

How to collect SnapCenter database dump (NSM MySQL database dump)

6. Screenshots

1. If you the issue is related to SnapCenter GUI, please take snapshots so that NetApp support can recognize:
   1. What were you operating in the GUI?
   2. What issue occurred?
   3. When did the issue occur?

7. SnapCenter Server Installation Logs

1. If the issue is SnapCenter installation failure, collect the following data on SnapCenter server host.
   1. These log files are not collected by SnapGathers.
      1. %TEMP%\DotMigrate_MySQL_<version>.log
      2. %TEMP%\DotMigrate_MySQL_Installer.log
      3. %TEMP%\SC_Package_Extraction_Log_<timestamp>.log
      4. %TEMP%\SMCoreInstall_<timestamp>.log
      5. %TEMP%\SMSInstall_<timestamp>.log

8. SnapCenter Plug-In Installation Logs on Windows Hosts

1. If the issue is adding Windows host (SnapCenter Plug-in installation) failure, collect the following data on the target Windows host.
   1. These log files are not collected by SnapGathers.
      1. C:\Windows\SnapCenter plugin\Install_*
      2. C:\Windows\SnapCenter plugin\Uninstall_*
      3. C:\Windows\SnapCenter plugin\*.log

1. If the issue is related to SCU, collect the following log/configuration files.
   1. <SnapCenter_Install_Path>/scc/logs/*
   2. <SnapCenter_Install_Path>/scc/etc/*
   3. /var/opt/snapcenter/logs/*
   4. /var/opt/snapcenter/scc/logs/*
   5. /var/opt/snapcenter/sco/etc/*
   6. /var/opt/snapcenter/scu/etc/*
   7. /var/opt/snapcenter/spl/etc/*
   8. /var/opt/snapcenter/spl/logs/*
2. The default installation path is /opt/NetApp/snapcenter 
3. Plug-in install/uninstall/upgrade logs are located in /var/opt/snapcenter/logs/

1. Collect a job report if the issue is related to a job failure
2. If no job report is available for the job, collect screenshots for [Monitor] page and the job detail page instead so that NetApp support can recognize:
   1. Job ID
   2. Start date of the job
   3. End date of the job
   4. Errors that the job received
3. If the job had worked before, collect the job report or screenshots for the job succeeded last time as well.

Run 'autosupport invoke -node * -type all' on ONTAP to send AutoSupport

1. If the issue is that a scheduled job is not run and does not appear in [Monitor] page, collect the following data.
   1. taskschedule.csv file generated with "schtasks /query /fo csv /v > taskschedule.csv" command
   2. The following exported events in Event Viewer (evtx and csv types)
      1. [Applications and Services Log] -> [Microsoft] -> [Windows]-> [TaskScheduler] -> [Operational]
      2. [Applications and Services Log] -> [Microsoft] -> [Windows]-> [TaskScheduler] -> [Maintenance]
2. If the job is a backup job and the backup target is VMware vSphere, Oracle or SAP HANA, collect the data on SnapCenter server host.
3. If the job is a backup job and the backup target is Windows file system, Exchange Server, or SQL Server, collect the data on the backup target host.
4. If the job is a verification job, collect the data on SnapCenter server host.

If the issue is related to SCV Web GUI on vSphere Web Client, collect vSphere Web Client log files

1. If the issue is related to MySQL layer in the SnapCenter repository database, collect the following data.
   1. C:\ProgramData\NetApp\SnapCenter\MySQL Data\my.ini
   2. C:\ProgramData\NetApp\SnapCenter\MySQL Data\my.ini.tmp
   3. C:\ProgramData\NetApp\SnapCenter\MySQL Data\Data\*.err
   4. C:\ProgramData\NetApp\SnapCenter\MySQL Data\Data\*.log