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Troubleshooting: Cloud Volumes ONTAP HA: Mediator Security Group

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Category:
cloud-volumes-ontap-cvo
Specialty:
CLOUD
Last Updated:

Applies to

HA Cloud Volumes ONTAP

Issue

  • Security Group issues: A common problem in mediator issues is when customer modifies Security Groups (SG), which are created by default in AWS by OnCommand Cloud Manager.
  • When adding external route table, following error occurs:

An error occurred while saving route tables: Failed to create external route table "rtb-6dfa8106".
The system encountered a timeout waiting for the mediator to complete the operation

  1. Check mediator status first in AWS console and OCCM.

The mediator status is up in OCCM:

  1. Check statusf or mailbox disks of mediator. In following example, it is up/up.

mynodename::> set -privilege advanced
mynodename::*> storage iscsi-initiator show
                                                                    Status
Node Type Label    Target Portal      Target Name                      Admin/Op
---- ---- -------- ------------------ -------------------------------- --------
mynodename-01
  mailbox
       mediator 172.30.0.50        iqn.2012-05.local:mailbox.target.R6cXd
                                                                      up/up
  partner
       partner  172.30.4.19:65200  iqn.2012-06.com.bsdctl:target0     up/up
mynodename-02
  mailbox
       mediator 172.30.0.50        iqn.2012-05.local:mailbox.target.R6cXd
                                                                      up/up
  partner
       partner  172.30.14.225:65200
                                   iqn.2012-06.com.bsdctl:target0     up/up
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Case Citation
0070d435-538d-4216-8494-2b9410a566fd