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NetApp Stage KB

ONTAP Mediator Service is not reachable

Last Updated:

Applies to

  • MetroCluster IP
  • ONTAP 9
  • ONTAP Mediator


Value of reviewing this information:

ONTAP Mediator service is not reachable from one or more nodes of the MetroCluster. An automatic unplanned switchover can not occur in this state.

How this check is validated? 

The check validates the iscsi connection to the ONTAP Mediator service. To verify issue the following commands:

ClusterA::*> storage iscsi-initiator show -label mediator
Node Type Label    Target Portal      Target Name                      Admin/Op
---- ---- -------- ------------------ -------------------------------- --------
          mediator up/down
          mediator up/down
2 entries were displayed.

ONTAP has not made a connection to the ONTAP Mediator service if the entry is displayed as down like in the example output above.


What should I do about the information provided by this Active IQ rule?  

Verify that the ONTAP Mediator service is running correctly.


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