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NetApp Stage KB

ONTAP Mediator Service is not reachable

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Category:
metrocluster
Specialty:
MetroCluster
Last Updated:

Applies to

  • MetroCluster IP
  • ONTAP 9
  • ONTAP Mediator

Answer

Value of reviewing this information:

ONTAP Mediator service is not reachable from one or more nodes of the MetroCluster. An automatic unplanned switchover can not occur in this state.

How this check is validated? 

The check validates the iscsi connection to the ONTAP Mediator service. To verify issue the following commands:

ClusterA::*> storage iscsi-initiator show -label mediator
                                                                       Status
Node Type Label    Target Portal      Target Name                      Admin/Op
---- ---- -------- ------------------ -------------------------------- --------
ClusterA-01
     mailbox
          mediator 10.1.1.1       iqn.2012-05.local:mailbox.target.6616cd3f-9ef1-11e9-aada-00a098ccf5d8:a05e1ffb-9ef1-11e9-8f68-00a0affeaffe:1 up/down
                                                                        
ClusterA-02
     mailbox
          mediator 10.1.1.1       iqn.2012-05.local:mailbox.target.6616cd3f-9ef1-11e9-aada-00a098ccf5d8:a05e1ffb-9ef1-11e9-8f68-00a0affeaffe:1 up/down
2 entries were displayed.

ONTAP has not made a connection to the ONTAP Mediator service if the entry is displayed as down like in the example output above.

 

What should I do about the information provided by this Active IQ rule?  

Verify that the ONTAP Mediator service is running correctly.

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
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