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Unable to set up cloud secure application on Agent VM behind Zscaler proxy

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cloud-insights
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oci
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Applies to

  • Cloud Secure (CS)
  • Zscaler proxy

Issue

CS Agent server is behind Zscaler proxy and the agent installation is failing.
 
The error in Cloud secure logs is as follows /opt/netapp/cloudsecure/agent/logs/agent.log,
 
2021-08-30T04:40:31,265 [ERROR] [prod] [tenant_id] [agent_id] [agent-ActorSystemImpl] - Failed to configure agent. Reason: Certificate request failed, reason: Sign Agent certificate request failed. Http request POST:/rest/v1/agents/cert failed with error PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
 
Another error seen in agent.log for same issue,
 
2021-10-19T06:29:35,501 [ERROR] [prod] [tenant_id] [agent_id] [agent-LogStreamingActor] - Failed to stream[retry] 
128 log messages to https://server_name.cloudinsights.netapp.com:443/rest/v1/log-receiver/logs with error: 
Certificate chaining error
 

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