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NetApp Stage KB

Unable to attach the container for Cloud tiering

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Public
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0
Category:
cloud-tiering
Specialty:
CLOUD
Last Updated:

Applies to

  • Cloud Tiering
  • Cloud Manager

Issue

  • While adding the container/bucket for cloud tiering, its failing with the error "Timeout awaiting 'request' for 5000ms"
  • From the logs we see the below error pointing towards the DNS reolution,

{"log":"  containerName: 'deploycontainer'\n","stream":"stdout","time":"2022-10-20T11:45:03.087551479Z"}
{"log":"  actionParameters: '{\"storageAccount\":\"privatelink\",\"storageAccountKey\":\"******\",\"containerName\":\"deploycontainer\"}'\n","stream":"stdout","time":"2022-10-20T11:45:03.09736001Z"}
{"log":"[2022-10-20T11:45:19.708] [server] [ERROR] [CT-uoSzDMQx] [10500653] [agent.app.js] Received error status: REQUEST_SEND_ERROR and error message: request to https://privatelink.blob.core.windows.net/deploycontainer?restype=containerfailed, reason: getaddrinfo ENOTFOUND privatelink.blob.core.windows.net on request: POST /account/account-XXXXXX/providers/cloudmanager_tiering/api/azure/blob-containers\n","stream":"stdout","time":"2022-10-20T11:45:19.708866895Z"}

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