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NetApp Stage KB

Unable to access Backup and Restore section of the Cloud Manager SaaS web UI

Last Updated:

Applies to

Cloud Manager (on-prem)


  • After uninstalling and reinstalling the on-premise Cloud Manager installer, attempting to access the Backup and Restore section of the Cloud Manager SaaS web UI results in an error.
  • Running the docker ps command results in an empty process list.
  • Reviewing the server.log, the following error is found:

[xxxx-xx-xx xx:xx:xx,xxx] [INFO] [] [] - ERROR: for cloudmanager_credentials Cannot start service cloudmanager_credentials: OCI runtime create failed: container_linux.go:346: starting container process caused "exec: \"java\": executable file not found in $PATH": unknown {}


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