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NetApp Stage KB

This NSS account isn't authorized to access the serial number

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Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
CLOUD
Last Updated:

Applies to

  • Cloud Volumes ONTAP (CVO)
  • NetApp License File (NLF)

Issue

Customer was unable to download the license file from our Netapp Support site. The message below is displayed when attempting to download the license.Error: This NSS account isn't authorized to access the serial number. Select a different account or add a new account by clicking Help > Support > NSS Management

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Case Citation
95589744-abc7-42c7-b568-e48afd55cb33