Skip to main content
NetApp Stage KB

SnapManager for Exchange backup failure due to "Asynchronous call DoSnapshotSet" timed out

  1. Last updated
  2. Save as PDF
Views:
Visibility:
Public
Votes:
0
Category:
snapmanager-for-microsoft-exchange-server
Specialty:
SNAPX
Last Updated:

 

 

Applies to

  • Microsoft Windows 2008/2012 Standalone/Database Availability Group (DAG)
  • SnapManager for Exchange (SME) 7.1/7.2
  • SnapDrive for Windows (SDW) 7.1.x

 

Issue

During a backup operation in SME, the Creating the Snapshot procedure reports a timeout at 600 seconds (10 minutes).

Example:

  1. Backup Report: 
    [19:01:55.671]  Starting asynchronous DoSnapshotSet. Please wait...
[19:01:56.685]  Operation pending, please wait...(1)
[19:11:54.964]  Operation pending, please wait...(119)
[19:11:55.978]  Asynchronous call DoSnapshotSet timed out!
[19:11:55.978]  The call for DoSnapshotSet was cancelled.
[19:11:55.978]  Failed to perform VSS snapshot, aborting...
[19:11:56.181]  Backup is aborted.
  2. MS Event logs: 
    Information SnapManager for Exchange 200 SnapManager VSS asynchronous DoSnapshotSet operation timed out after 600 seconds. The operation was cancelled.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.