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NetApp Stage KB

Serial number is already used by Cloud Volumes ONTAP

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Category:
cloud-manager
Specialty:
CLOUD
Last Updated:

Applies to

  • Blue XP
  • Cloud Volumes ONTAP (CVO)
  • Licensing

Issue

Unable to reuse node-based license from a decommissioned CVO cluster.
 
The new CVO deployment using the license fails with error:
 
Error: code: 400, message: {"message":"Serial Number 'XXXXXXXXXXX' is already used by Cloud Volumes ONTAP VsaWorkingEnvironment-XXXXX. Serial Number 'XXXXXXXXXXX' is already used by Cloud Volumes ONTAP VsaWorkingEnvironment-XXXXX.","causeMessage":"BadRequestException: Serial Number 'XXXXXXXXXXX' is already used by Cloud Volumes ONTAP VsaWorkingEnvironment-XXXXX. Serial Number 'XXXXXXXXXXX' is already used by Cloud Volumes ONTAP VsaWorkingEnvironment-XXXXXX."}
 
 
When trying to add the license by uploading a license file getting error:

Error:license already exists

{

  "method": "POST",

  "url": "/license/external/serial-number/",

  "body": {

    "accountId": "account-XXXXXXX",

    "licenseType": "CVO_NODE",

REMINDER: Your Cloud Volumes ONTAP subscription license is going to expire soon and you should contact your Sales Representative to renew your subscription as soon as possible.  Your current subscription ends on 07/31/2024.

WARNING: Your Cloud Volumes ONTAP subscription license HAS EXPIRED. Please contact your Sales Representative to renew your subscription as soon as possible to avoid any disruption. Your current subscription expired on 07/31/2024.

Your Cloud Volumes ONTAP instance has been shut down because your subscription has expired. If you renew your subscription you will be able to restart this instance. Your subscription expired on 07/31/2024.

 

When trying to add the license by providing the serial number getting error:

Error:license already exists

{

  "method": "POST",

  "url": "/license/external/serial-number/XXXXXXXXXXXXXXXXX",

  "body": {

    "accountId": "account-XXXXXX",

    "licenseType": "CVO_NODE",

    "nssKeyId": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

  }

}

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