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SCE backup fails with a VSS error VSS_E_VOLUME_NOT_SUPPORTED_BY_PROVIDER

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snapcenter
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Helpful 

Applies to

  • SnapCenter Server (SC)
  • SnapCenter Plug-in for Microsoft Exchange Server (SCE) 

Issue

  • SCE job fails on one or more Exchange hosts with the error in the Job Details:

"Backup of Exchange 2016 Backup Production Servers - AM Active Database using policy Exchange 2016 Backup Production Servers - AM Active Database on AM-EXCHP-A008.iconcr.com failed with error: Failed on 'AM-EXCHP-A008':
Activity 'Creating Backup' failed with error: Error: Failed to add to snapshot set. [C:\] [Error Code: -2147212530] [VSS_E_VOLUME_NOT_SUPPORTED_BY_PROVIDER] [Error Code: -2147212530] [VSS_E_VOLUME_NOT_SUPPORTED_BY_PROVIDER]
Activity 'Renaming VSS Snapshot' failed with error: Skip renaming snapshot.
Activity 'Creating Snapshot copy for log backup' failed with error: Skip creating snapshot on log LUN,
Activity 'Registering Backup and Applying Retention' failed with error: Failed to register backup metadata, backup metadata is null or empty.
Activity 'Up To The Minute Retention' failed with error: Skip UTM retention.
Activity 'Starting Exchange Backup' failed with error: The following activities failed:Creating Backup,Renaming VSS Snapshot,Creating Snapshot copy for log backup,Registering Backup and Applying Retention,Up To The Minute Retention,Grouping Resources. Please check the activities for detailed error message.."

  • Corresponding error in the hosts's Application Event logs shows a VSS Event code 8193 issue:

Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-1957994488-261478967-682003330-126175.bak).  hr = 0x80070539, The security ID structure is invalid

 

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