Skip to main content
NetApp Stage KB

Repeated ktlsd failure

Last Updated:

Applies to

  • ONTAP 9.10.1
  • ONTAP 9.11.1
  • Cloud Volumes ONTAP (CVO)
  • NetApp Fabric Pool
  • NetApp Cloud Tiering
  • NetApp Cloud Backup Service (CBS)
  • SnapMirror


  • Check EMS for the ktlsd failure alert (this will repeat every 10 minutes maximum due to EMS throttle)

Thu Sep 15 18:07:32 +0000 [Cluster-01: ktlsd: ktls.failed:notice]: "The TLS connections have failed several times with remote host '##.##.##.##' in IPspace '###', for which the latest reason given is: OpenSSL: error:7E000003:lib(252)::reason(3)."

  • Object Store is marked as unavailable (with CVO it may still show as available, then verify via EMS log)

::*> storage aggregate object-store show
    Aggregate      Object Store Name Availability   Mirror Type
    -------------- ----------------- -------------  -----------
    aggr01         StorageAccount   unavailable    primary
    aggr02         StorageAccount   unavailable    primary
    2 entries were displayed.

Error: command failed: Initializing the object store profiler on node "Cluster-01" for object store "StorageAccount" failed. Reason: OpenSSL: in function func(0): reason(3). Wait a few minutes and try the command again.

  • In case of CVO, the creation of a tiering-enabled aggregate or disk addition to an existing tiering-enabled aggregate via Cloud Manager may fail with one of these errors:
Error:Cannot verify availability of the object store from node <Nodename>. Reason: OpenSSL: in function func(0): reason(3).
Error:Cannot verify availability of the object store from node <Nodename>. Reason: Wrong port or server is not reachable.
  • CVO`s deployed in Azure may experience MDP due to connection problems to the Root Storage Account:

PANIC: DIAGNOSTIC PANIC Disk deleted or missing on cloud shared HA in SK process config_thread on release 9.11.1 (C)

  • The Tiering dashboard in Cloud Manager may displays "Cloud tier is not available".

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.