Permission denied when starting the Cloud Insight Acquisition Unit Server Service

Applies to

• Cloud Insight Acquisition Unit (CI AU)
• Acquisition Unit (AU)
• Red Hat Enterprise Linux (RHEL 7/8)
• CentOS (7)

Issue

Failed to stop and start the Cloud Insight Acquisition Service using "systemctl" comand

• RHEL 8x
• Checking the status of the "acquisition.server" service

  • systemctl status acquisition.serviceMay 23 13:14:07 localhost systemd[241763]: acquisition.service: Changing to the requested working directory failed: Permission denied
May 23 13:14:07 localhost systemd[241763]: acquisition.service: Failed at step CHDIR spawning /opt/netapp/cloudinsights/acq/scripts/acquisition.server: Permission denied
May 23 13:14:07 localhost systemd[1]: acquisition.service: Main process exited, code=exited, status=200/CHDIR
May 23 13:14:07 localhost systemd[1]: acquisition.service: Failed with result 'exit-code'.
May 23 13:14:07 localhost systemd[1]: acquisition.service: Service RestartSec=100ms expired, scheduling retart.
May 23 13:14:07 localhost systemd[1]: acquisition.service: Scheduled restart job, restart counter is at 4.