Skip to main content
NetApp Stage KB

Global File Cache: ERR License Validation Exception while connecting to the storage when retrieving license information

Last Updated:

Applies to

  • Global File Cache (GFC)
  • License Manager Server (LMS)


  • The error [ERR] [License Validation] Exception while connecting to the storage when retrieving license infomation, implies the LMS server can not reach the NetApp Licensing tables.
  • If using a proxy server in your environment, verify the LMS server has unrestricted access to the following url's.



Additional Information

  • If the LMS server is unable to reach the azure licensing tables, the Edges will enter a grace period of 7 days, where they will continue to function.
  • After the 7 day grace period the Edges will stop functioning. 


NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.