Skip to main content
NetApp Stage KB

File restore from CBS hangs at 'Select Files' Error: Could not find subnet properties for the provided subnet ID undefined'

Views:
Visibility:
Public
Votes:
0
Category:
cloud-backup-service
Specialty:
DP
Last Updated:

Applies to

  • Cloud Backup Service
  • Restore
  • Cloud Manager
  • Cloud Restore Instance
  • Subnet
  • DNS

Issue

Cloud Manager Timeline:

clipboard_e47eca6afb17b2cd8dc3d123e06af2c62.png

Cloud Manager CBS-JSON log:

cloudmanager_cbs-json.log:{"log":"[2021-07-09T13:56:10.035] [server] [ERROR] [FKzt3mnd] [.opt.netapp.cbs.server.operations.adc-manager-operations.js] Failed to deploy the Cloud Restore Instance. Could not find subnet properties for the provided subnet ID undefined\n","stream":"stdout","time":"2021-07-09T13:56:10.036052735Z"}

cloudmanager_cbs-json.log:{"log":"  message: 'Could not find subnet properties for the provided subnet ID undefined',\n","stream":"stdout","time":"2021-07-09T13:56:10.036280138Z"}

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
79dfc6e1-64eb-4254-b2c4-7f951fe098bf