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NetApp Stage KB

Failed to execute ontapi request "cluster-identity-get" getting "Connection Reset" against CVO from on-prem AU

Last Updated:

Applies to

  • Cloud Insight (CI)
  • Acquisition Unit (AU)
  • Cloud Volume Ontap (CVO)
  • Cloud Manager (CM)
  • Data Protection (DP)
  • Amazon Web Service (AWS)


  • Issue 1: No Connectivity
    • No connectivity to CVO private IP's (Cluster Lifs) from on-prem, 50% of the pings drops
    • Cluster peering show "unavailable" to on-prem clusters
  • Issue 2: Cloud Insight monitor the CVO
    • Connection reset when cloud insight acquisition unit tries to connect from on-prem to CVO.
      • 2022-06-15 16:51:22,464 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] data_collector_name [Error retrieving data] - Failed to execute request: Connection reset: cluster-identity-get||| ([Device name https://172.x.x.x:443]: Failed to execute request: Connection reset: cluster-identity-get|||)


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