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Cloud Volume ONTAP BYOL license does not update in Cloud Manager with the error message "License not found in the cot manifest"

Last Updated:

Applies to

  • Cloud Manager
  • Cloud Volume ONTAP (CVO) 9.7.x
  • Microsoft Azure/GCP
  • Node-based license
  • BYOL


  • When running the following command within the clustershell of the CVO, the Expiration field displays an expired date, in spite of the same license/serial number being associated with a non-expired date. 
::> system license show -package Cloud -type subscr
Serial Number: 903xxxxxxxxxxxxxx
Owner: cloudha-01
Package           Type     Description           Expiration
----------------- -------- --------------------- -------------------
Cloud             subscr   Cloud ONTAP License   5/31/2021 23:59:59

Serial Number: 903xxxxxxxxxxxxxx
Owner: cloudha-02
Package           Type     Description           Expiration
----------------- -------- --------------------- -------------------
Cloud             subscr   Cloud ONTAP License   5/31/2021 23:59:59
  • After clicking on Enter Working Environment of the same CVO within Cloud Manager and selecting the Volumes tab thereafter, a red banner appears with the message:

An error occurred while retrieving volumes for working environment <cvo-name>: InvalidMetadataException. Could not determine configuration for vsa <cvo-name>, region <region>. License not found in the cot manifest. 


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