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Cloud Secure user directory collector remains in failed state, with error: "An error occurred while loading the collector image"

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Category:
cloud-insights
Specialty:
oci
Last Updated:

Applies to

  • Cloud Insights (CI)
  • Cloud Secure (CS)

Issue

  • After adding a user directory collector in Cloud Secure, the collector remains in a failed state and displays an error:

An error occurred while loading the collector image. Restart the collector if the issue persists for more than 5 minutes(Error Code: AGENT001)

  • Errors similar to the following are seen within the agent logs, found at /opt/netapp/cloudsecure/agent/logs/agent.log:

2022-02-16T20:00:00,000 [ERROR] [prod] [agent-ProcessPollingResponse] - Datasource creation with id c21423412-2512-93675037238540 and is failed with exception {
  "code": "DataSourceImageLoadingError",
  "message": "An error occurred while loading the collector image. Restart the collector if the issue persists for more than 5 minutes(Error Code: AGENT001)",
  "target": "/tmp/collector-352958310235810853"
}

 

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