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NetApp Stage KB

Cloud Secure data collector failed with correct settings in firewall and ONTAP

Last Updated:

Applies to

  • Cloud Insights Service
  • Cloud Secure data collector 
  • Cloud Secure agent


Cloud Secure portal shows failed status for some added SVMs /datacollectors and details show Error Agent004 or Error Agent008

agent logs..{"error":{"code":"InternalError","details":[{"code":"InternalError","message":"External fpolicy server terminated.","target":"audit"}],"message":"Connector is in error state. Service name: audit. Reason for failure: External fpolicy server terminated.","target":"ONTAP Datasource Connector:...

ONTAP fpolicy server status reads:
TCP Connection to FPolicy server failed.
Checking firewall, network connectivity, requirements and settings reveakl no issue.

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