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Cloud Secure agent status shows NOT CONNECTED post upgrade from backend

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Visibility:
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0
Category:
cloud-insights
Specialty:
CLOUD
Last Updated:

Applies to

Cloud Secure

Issue

Agent is not connected post upgrade from the backend, error message in the Kibana logs,

2022-10-13T13:11:02,366 [ERROR] [prod] [bd06dbfc-663e-4517-9805-741e5d6ee148] [5d0a52bd-563b-408f-82d8-3aecb7986267] [agent-ProcessPollingResponse] - {   "code": "AgentUpgradeFailure",   "message": "Agent upgrade failed with exit code 1. reason: mv: inter-device move failed: ‘/tmp/cloudsecure-agent-1665666659/cloudsecure-agent-1.520.0’ to ‘/opt/netapp/cloudsecure/cloudsecure-agent-1.520.0’; unable to remove target: Directory not empty\nFailed to update files.

{Err.Code 1}

\n",   "target": "Agent upgrade failed"

 

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