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NetApp Stage KB

Cloud Manager manual CVO image upgrade fails with error async_pkg_get_phase_failed

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Category:
cloud-manager
Specialty:
CLOUD
Last Updated:

Applies to

  • NetApp Cloud Manager (Cloud Manager)
  • NetApp Cloud Manager Connector (Connector)
  • Cloud Volumes ONTAP (CVO)

Issue

An image for CVO is loaded to an HTTP/FTP server and the path is provided to allow Cloud Manager to install image, however Cloud Manager is failing after the install begins with following errors:
  • Error: Failed to download image with status: async_pkg_get_phase_failed
  • Error:Data retrieval failed from remote host "http://<image-path>". Reason: Timeout was reached : Connection timed out after 60010 milliseconds

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