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Cloud Manager connector timing out when attempting CVO upgrade

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Category:
cloud-manager
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CLOUD
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Applies to

  • Cloud Manager
  • Cloud Volumes ONTAP (CVO)

Issue

  • Failed CVO upgrade initiated from Cloud Manager. After the upgrade attempt is complete the CVO reboots but the upgrade is not performed.
  • Reviewing the connector server logs indicates a timeout error when the CVO attempts to download the system image: 

2022-03-22 17:26:32,808 UTC ERROR [Update System Image           ] [6aSqaR74] [6aSqaR74     ] [USER  ] (simplicator-akka.actor.default-dispatcher-28440) [SimplicatorServerActor:285] ******************** Simplicator request to http://localhost:8080/ZapiProtocol/downloadClusterImage failed: Data retrieval failed from remote host "http://<ip-address>:80/ontap/images/ONTAP-9.8.tgz". Reason: Timeout was reached : Connection timed out after 60005 milliseconds
com.netapp.oncloud.simplicator.client.common.SimplicatorException: Data retrieval failed from remote host "http://<ip-address>:80/ontap/images/ONTAP-9.8.tgz". Reason: Timeout was reached : Connection timed out after 60005 milliseconds

  • When running the below command the ONTAP version will reflect the current version instead of upgraded version:
::> version

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