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NetApp Stage KB

Cloud Insights RAU fails to start with registry key errors

Last Updated:

Applies to

  • Cloud Insights services (CIS)
  • Acquisition Unit (AU)


The Cloud Insight Acq Unit service does not start after installation

PS C:\Program Files\Cloud
Insights\Acquisition Unit\bin> .\CloudInsightsAU.exe
[2021-11-12 12:09:17] [warn]  [12744] The system cannot find the Registry key
for service 'CloudInsightsAU'
[2021-11-12 12:09:17] [error] [12744] Load configuration failed
[2021-11-12 12:09:17] [error] [12744]
The system cannot find the file specified.
[2021-11-12 12:09:17] [error] [12744] Commons Daemon procrun failed with exit value: 2
(Failed to load configuration)
[2021-11-12 12:09:17] [error] [12744] The system cannot find the file specified.



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