Skip to main content
NetApp Stage KB

Cloud Insights Acquisition Unit fails to connect for new install

Applies to

  • Cloud Insights 
  • Cloud Insight Acquisition Unit


When installing a new Cloud Insights Acquisition Unit it fails to connect.

You see the following errors in the logs.

[Install_path]\Cloud Insights\Acquisition Unit\log\acq.log

2020-08-12 16:13:08,466 ERROR [Force Acq Listener] com.onaro.sanscreen.acquisition.framework.mgmt.DataSourceManager ( - Failed to retrieve event. Failed to execute the http method for request Error is  PKIX path building failed: unable to find valid certification path to requested target

[Install_path]\Cloud Insights\Acquisition Unit\log\install_state.log 

ERROR: Cloud Insights server certificate cannot be verified.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.