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Cloud Insights Acquisition Service fails to connect to the configured Proxy on start

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cloud-insights
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oci
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Applies to

Cloud Insights (CI) Acquisition Unit (AU) server

Issue

When attempting to start the Cloud Insights service, the service fails to start with a proxy error similar to the ones below.
 
Log: /var/log/netapp/cloudinsights/acq/acq.log
 
2022-03-01 04:28:54,648 ERROR [DSM-pool-J-thread-138/<datacollector_name> [storageperformance]] com.onaro.sanscreen.acquisition.framework.datasource.BaseDatasource (DataSourceErrorException.java:194) - <datacollector_name> [Internal error] - Failed to get server time Request to https://<tenant_id>.co3-us-1.cloudinsights.netapp.com/rest/v1/collector/service/serverSystemTime failed: AU login failed with status 407: Proxy Authentication Required ([Device name ]: Failed to get server time Request to https://<tenant_id>.co3-us-1.cloudinsights.netapp.com/rest/v1/collector/service/serverSystemTime failed: AU login failed with status 407: Proxy Authentication Required)
 
2022-03-01 04:28:54,737 ERROR [Timer-0] com.onaro.sanscreen.acquisition.framework.mgmt.CommunicationManager (CommunicationManager.java:1893) - Failed tot add JWT header. Error : AU login failed with status 407: Proxy Authentication Required
com.netapp.ci.sharedlibs. http.RequestException: AU login failed with status 407: Proxy Authentication Required

<title>Notification: Proxy Authorization Required</title>

Proxy Administrators ( <a href="mailto:proxyadmins@domain.com">proxyadmins@domain.com</a>$nbsp;)

Notification: PROXY AUTH REQUIRED

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