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NetApp Stage KB

CI poll fails for all collectors and AU reports login failure

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Category:
cloud-insights
Specialty:
oci
Last Updated:

Applies to

Cloud Insights

Issue

  • polls for all data collectors hang in "polling"
  • connection status for the AU shows update fail but 'restore connection' option in menu is gray
  • tenant URL is accessible and ports are open

log error

Connect to aulogin.c[xy].cloudinsights.netapp.com:443 aulogin.c[xy].cloudinsights.netapp.com/52.7.153.165, aulogin.c[xy].cloudinsights.netapp.com/34.193.230.103, aulogin.c[xy].cloudinsights.netapp.com/54.81.240.67] failed: Connection timed out: connect

 

 

 

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Case Citation
83a5ea2e-7744-4c0b-9d40-4e21d4df6b36