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Cloud Insights Brocade Data Collector fails with the error "Unable to generate the model for device xx.xx.xx.xx. Error finding prompt"

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Applies to

Cloud Insights

Issue

Brocade data collector is failing with an error similar to the following:

2022-04-14 08:47:04,141 ERROR [com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource] Error 1 out of 1: <data collector name> [Internal error] - Unable to generate the model for device xx.xx.xx.xx. Error finding prompt: <switch name>:<user name>> at the end of shell results

 

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