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NetApp Stage KB

Backups in Cloud Manager are showing as Failed or Unknown

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Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
CLOUD
Last Updated:

Applies to

  • Cloud Manager
  • Cloud Backup

Issue

  • The Cloud Backup page in Cloud Manager shows backups in either Failed or Unknown status.
  • Further, no new backups can be initiated.
  • 2021-07-09 20:32:44,511 UTC ERROR [Update Backups Info for Rest supported to Cloud Backup service] [2mBxRHbj] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-82) [Server:33] failed to send request with status: 500 and error: {2021-07-09 20:32:44,517 UTC ERROR [Update Backups Info for Rest supported to Cloud Backup service] [2mBxRHbj] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-84) [SimplicatorServerActor:282] ******************** Simplicator request to http://localhost:8080/OntapRestProto...StoreSnapshots failed: {2021-07-09 20:32:44,519 UTC ERROR [Update Backups Info for Rest supported to Cloud Backup service] [2mBxRHbj] [             ] [System         ] (oncloud-akka.actor.default-dispatcher-4) [AwsCloudBackupInfoExecutor:340] Failed in updating volumes info cvo: the_CVO, vol: CIFS_volume, endpointUuid: 2d508910-8844-4927-xxx-xxxxxxxx {2021-07-09 20:32:44,521 UTC INFO  [Update Backups Info for Rest supported to Cloud Backup service] [2mBxRHbj] [             ] [System         ] (oncloud-akka.actor.default-dispatcher-4) [AwsCloudBackupInfoExecutor:364] vsa the_CVO result Updated Backups: List()

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