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Azure HA CVO fails to send ASUPS over HTTP/HTTPS when connector is used as proxy

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cloud-manager
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CLOUD
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Applies to

  • Netapp BlueXP (formerly Cloud Manager)
  • NetApp Cloud Volumes ONTAP (CVO)
  • Microsoft Azure
  • High Availability (HA)
  • AutoSupport (ASUP)
  • Squid Proxy

Issue

ASUP HTTP/HTTPS delivery fails for CVO HA in Azure with one of the following errors:
 
::> autosupport check show-details
          Component:  http-put-destination
             Status: failed
             Detail: HTTP/S PUT connectivity check failed for destination:
                     https://support.netapp.com/put/AsupPut/ via proxy - xx.xx.xx.xx:3128.
                     Error: Possible Proxy Authentication issue.
             Corrective Action: Ensure the user-id and password are set correctly for the proxy URL.

 

cluster::> autosupport history show -node "cluster-01" -seq-num <seq-num> -fields error

node            seq-num destination error
---------------- ------- ----------- -----
cluster-01 1495    smtp
cluster-01 1495   http        Received HTTP code 403 fromproxy after CONNECT
cluster-01 1495    noteto
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