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NetApp Stage KB

Alert received stating that the Cloud Manager connector is down

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Public
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0
Category:
cloud-manager
Specialty:
CLOUD
Last Updated:

Applies to

Cloud Volumes ONTAP, Cloud Manager

Issue

An email alert was received stating that the connector is down, but the connector VM shows running from the Azure portal.
 
When attempting to access the connector via the SaaS portal, it shows the connector as "inactive".
 
When attempting to access the connector via the local UI, a popup is seen stating that the connector does not have outbound internet access and it asks that the proxy configuration be updated.

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