Skip to main content
NetApp Stage KB

AWS CVO creation fails with "Access key or secret key are null."

Views:
Visibility:
Public
Votes:
0
Category:
cloud-manager
Specialty:
CLOUD
Last Updated:

Applies to

  • Cloud Volumes ONTAP (CVO)
  • Amazon Web Services (AWS)
  • Cloud Manager

Issue

When attempting to create a new CVO working environment in Cloud Manager, a failure message is displayed:
 
Failed - Show Failure Message- Unable to load credentials. Access key or secret key are null.
 
 
 
 
From Cloud Manager SERVER.LOG:

2022-07-07 17:45:31,740 UTC ERROR [Key Pairs By Region           ] [xxxxxx] [xxxxxx ] [the_user] (simplicator-akka.actor.default-dispatcher-6592) [GenerateRoutes:272] Got a failure:
com.amazonaws.services.ec2.model.AmazonEC2Exception: AWS was not able to validate the provided access credentials (Service: AmazonEC2; Status Code: 401; Error Code: AuthFailure; Request ID: 940e5eed-7a05-4086-ad8a-5f71a6d4f196; Proxy: null)

2022-07-07 18:40:50,358 UTC ERROR [Fabric Pool Resources Cleanup ] [O9FxvFqQ] [             ] [System         ] (simplicator-akka.actor.default-dispatcher-6854) [SimplicatorServerActor:284] ******************** Simplicator request to  http://localhost:8080/AwsProtocol/de...ketsWithPrefix failed: Unable to load credentials. Access key or secret key are null.
com.amazonaws.SdkClientException: Unable to load credentials. Access key or secret key are null.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Case Citation
83ab57c3-8e86-4ab9-8de5-05f3dc201e0a