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Node panic during ONTAP upgrade with 'Disk shelf fault ' error

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disk-shelves
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HW
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Applies to

  • ONTAP upgrade
  • AFF A400
  • NSM224 shelf

Issue

  • Disk shelf error during ONTAP upgrade:
[node_name-02: monitor: monitor.globalStatus.critical:EMERGENCY]: Disk shelf fault. 
  • Both nodes trigger a multi-disk error PANIC for each root aggregate, but rebooted normally: 
[node_name-01: send_boot_msg_thread: mgr.stack.string:notice]: Panic string: aggr node-01_root: raid volfsm, fatal multi-disk error..  Raid type - raid_dp Group name plex0/rg0 state NORMAL. 10 disks failed in the group. Disk e0d.01.1.6
 
[node_name-02: send_boot_msg_thread: mgr.stack.string:notice]: Panic string: aggr node-02_root: raid volfsm, fatal multi-disk error..  Raid type - raid_dp Group name plex0/rg0 state NORMAL. 10 disks failed in the group. Disk e0c.01.0.0
  • No data connectivity to one of the NS224 modules:

[node_name-02: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process nchm: NoPathToNSMB_Alert[...].

  • NSM100 firmware update triggered during the ONTAP upgrade but just completed in one module:

[node_name-01: dsa_sfu: sfu.firmwareDownrev:error]: Disk shelf firmware needs to be updated on 1 disk shelf.
[node_name-01: dsa_sfu: sfu.downloadStarted:info]: Update of disk shelf firmware started on 1 shelf.
[node_name-01: dsa_worker1: sfu.ctrllerElmntsPerShelf:info]: [storage download shelf]: 2 ES controller elements can be updated on 0x.shelf1.
[node_name-01: dsa_worker1: sfu.downloadingController:info]: [storage download shelf]: Downloading NSM100.0141.SFW on disk shelf controller module A on 0x.shelf1.
[node_name-01: dsa_sfu: sfu.rebootRequest:info]: Issuing a request to reboot disk shelf 0x.shelf1 module A.

  • NS224 shelf firmware mismatch between NSM100 modules with multiple:

[node_name-01: dsa_disc: ses.mismatch.fw.version:error]: The disk shelf modules on disk shelf 0x.1 are running two different firmware versions. Disk shelf module A is running 0141, and disk shelf module B is running 0131.

and

Shelf 1: NS224NSM100  Firmware rev. NSM100 A: 0141  NSM100 B: 0131
 

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