EMS reports HOST_PORT_FAIL - Disabled by IOM
Applies to
- AFF/FAS
- ONTAP 8
- ONTAP 9
- All Disk shelves
Issue
- HOST_PORT_FAIL error is reported in the EMS logs:
Mon Mar 07 17:26:13 IST [Node-01: dsa_worker2: ds.sas.running.disparity:debug]: [CIR6] on channels 0b shelf ID 11 IOM A reports running disparity errors.
Mon Mar 07 17:26:13 IST [Node-01: dsa_worker2: ds.sas.hostphy.disableErr:critical]: [CIR6] on channels 0b shelf id 11 IOM ADisabled due to excessive invalid dword error.
Mon Mar 07 17:26:13 IST [Node-01: dsa_worker2: callhome.hostport.disable:error]: Call home for HOST_PORT_FAIL - Disabled by IOM- From sysconfig -a logs, one of the PHYs reports the speed as unknown :
::> system node run -node <node-name> -command sysconfig -a
SAS Host Adapter 0b (PMC-Sierra PM8001 rev. C, SAS, <UP>)
Firmware rev: 01.12.09.00
Base WWN: 5:00a098:0036800:b4
Phy State: [4] Enabled, 6.0 Gb/s
[5] Enabled, 6.0 Gb/s
[6] Enabled, Rate unknown
[7] Enabled, 6.0 Gb/s
QSFP Vendor: Amphenol
QSFP Part Number: X6558-R6+A0
QSFP Type: Passive Copper 2m ID:00
- The
STORAGE-SHELFsection in the Autosupport logs shows the invalid dword and disparity count for the affected port in the IOM:
Shelf name: 0b.shelf11
Shelf id: 11
Channel: 0b
Module: A
Shelf UID: XX:XX:XX:XX:XX:XX:XX:XX
Shelf S/N: SHFXXXXXXXXXX6
Term switch: N/A
Shelf state: ONLINE
Module state: OK
Partial Path Link Invalid Running Loss Phy CRC Phy
Disk Port Timeout Rate DWord Disparity Dword Reset Error Change
Id State Value (ms) (Gb/s) Count Count Count Problem Count Count
--------------------------------------------------------------------------------------------
[CIR5] OK 7 6.0 0 0 0 0 0 1
[CIR6] DIS/INVWD 7 NA 261 261 0 0 0 2
[CIR7] OK 7 6.0 0 0 0 0 0 1