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AFF A400, FAS8300, FAS8700 shuts down with MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes

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Category:
ontap-9
Specialty:
HW
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Applies to

  • ONTAP 9 
  • AFF systems
  • ASA systems
  • FAS systems
  • FAN module

Issue

  • Node shuts down with one or more of the following AutoSupport alerts:

HA Group Notification (MULTIPLE CHASSIS FAN FAILED: System will shut down in 2 minutes) ERROR

HA Group Notification (Health Monitor process cphm: CriticalFruMultiFaultAlert[xxxxxxxxxxxx]) ALERT

  • The following errors are seen in the event logs:

[Node-02: env_mgr: monitor.chassisFan.stop:error]: Chassis fan contains at least one stopped fan: Fan4_1 (failed)
[Node-02: env_mgr: monitor.chassisFan.stop:error]: Chassis fan contains at least one stopped fan: Fan4_2 (failed)
[Node-02: env_mgr: monitor.chassisFanFail.xMinShutdown:EMERGENCY]: Multiple Chassis Fan failure: System will shut down in 2 minutes.
[Node-02: monitor: monitor.globalStatus.critical:EMERGENCY]: Multiple fans has failed: SysFan4 F2, SysFan4 F1. 
[Node-02: env_mgr: callhome.c.fan.fru.fault:error]: Call home for CHASSIS FAN FRU FAILED: Fan4_1
[Node-02: env_mgr: callhome.c.fan.fru.fault:error]: Call home for CHASSIS FAN FRU FAILED: Fan4_2

  • No readings are seen for the sensors of the affected fan module in SP-LATEST-IPMI section of AutoSupport:

Fan1_1           | 70h | ok  | 29.1 | 12600 RPM
Fan2_1           | 71h | ok  | 29.2 | 12600 RPM
Fan3_1           | 72h | ok  | 29.3 | 12600 RPM
Fan4_1           | 73h | ns  | 29.4 | No Reading
Fan1_2           | 74h | ok  | 29.1 | 12600 RPM
Fan2_2           | 75h | ok  | 29.2 | 12600 RPM
Fan3_2           | 76h | ok  | 29.3 | 12600 RPM
Fan4_2           | 77h | ns  | 29.4 | No Reading

Troubleshooting attempted

  • Attempted to reseat the suspicious fan module
  • Swapped the suspicious fan module with a known working one. For example: Swap fan module A1 and fan module A3 
    1. Rebooted and alert continues
    2. Issue follows the fan

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