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"Failed to save Primary Image to Backup flash device" error in SP

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Category:
ontap-9
Specialty:
HW
Last Updated:

Applies to

  • FAS8200
  • AFF A300
  • AFF A320
  • AFF A200
  • AFF A220

Issue

Updating the BIOS firmware fails with the following error from SP, the Controller fails to boot up, and no output from the console.

New BIOS version: 11.15
New
LOADER version: 6.0.14
Enabling write access to the flash ME region...
ME region - write access enabled.
Saving Primary Image to
Backup flash device
fail unlocking memory
Failed. -4 bytes written: I/O error
Failed to save Primary Image to Backup flash device.
Programming of Primary aborted
Automatic firmware update skipped (update_flash command failed).

Warning: The boot media contains a
newer firmware image (11.15).
Please run 'update_flash' at the Loader prompt to update your
system firmware
(11.13).

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