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Call home for BATTERY (not present) CRITICAL on AFF A220

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Applies to

  • AFF A220
  • Baseboard Management Controller(BMC) 11.11
  • The issue persists after reseating NVMEM Battery

Issue

  • The node is down and the following error is reported in system log.
[Node-01:nvmem.battery.fccLowCrit:EMERGENCY]: The NVMEM battery full-charge capacity is critically low (30 ). To prevent data loss, the system will shut down in 20 minutes.
[Node-01:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (full charge capacity low) CRITICAL.
[Node-01:monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (Battery PCT capacity critical)
Waiting for PIDS: /usr/sbin/rpcbind 1042.
Terminated
.
Uptime: 136d15h0m58s
FM halt: Time 11804338635 ms, 17665793024310860 cycles
System powering down...
  • The following errors report on boot up.
WARNING:  The battery is experiencing a critical failure:
- Failed to charge the battery
Without a working battery, the system cannot retain data
during a power outage, which can result in data loss.
Power down the system and verify that the battery is
properly installed.
To ignore this failure and boot the system in a mode
where data loss might occur, press 'c' followed by 'Enter'
 
[Node-01:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (not present) CRITICAL.
[Node-01:nvmem.battery.notPresent:ALERT]: The NVMEM battery is not present. To prevent data loss, the system will shut down in 5 minutes.
  • The following error occurs when running system battery show from BMC.
BMC Node-01> system battery show
Battery pack is absent.
  • Battery sensors show na in bmc status -d.
ipmi_sensors
============
Sensor Name      | Current    | Unit       | Status     | LCR       | LNC       | UNC       | UCR
-----------------+------------+------------+------------+-----------+-----------+-----------+-----------
Bat_Temp         | na         | degrees C  | na         | 0.000     | 5.000     | 56.000    | 60.000
Bat_Volt         | na         | Volts      | na         | 5.500     | 5.600     | 8.500     | 8.600
Bat_Curr         | na         | Amps       | na         | na        | na        | 1.520     | 1.800
Bat_Rem_Cap      | na         | Amps * hour | na         | na        | na        | na        | na
Bat_Full_Cap     | na         | Amps * hour | na         | na        | na        | na        | na
Bat_Charge_Curr  | na         | Amps       | na         | na        | na        | 2.400     | 2.900
Bat_Charge_Volt  | na         | Volts      | na         | na        | na        | 8.900     | 9.000
Bat_Design_Cap   | na         | Amps * hour | na         | na        | na        | na        | na
Bat_Initial_Fcc  | na         | Amps * hour | na         | na        | na        | na        | na
Bat_Average_Temp | na         | degrees C  | na         | na        | na        | na        | na
Bat_Rem_Cap_off  | na         | Amps * hour | na         | na        | na        | na        | na
Bat_Dstg_Cycles  | na         | cycles     | na         | 2.000     | 5.000     | na        | na
Bat_Power_Fault  | 0x0        | discrete   | Asserted   | na        | na        | na        | na
Bat_Dsg_FET_Flt  | na         | discrete   | na         | na        | na        | na        | na
Bat_Chg_FET_Flt  | na         | discrete   | na         | na        | na        | na        | na
Bat_Pack_Invalid | na         | discrete   | na         | na        | na        | na        | na
Bat_Cycle_Cnt    | na         | cycles     | na         | na        | na        | na        | na
Bat_Lrn_Active   | na         | discrete   | na         | na        | na        | na        | na

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