Skip to main content
NetApp Stage KB

Both node unable to boot with battery not present error

  1. Last updated
  2. Save as PDF

Views:
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
HW
Last Updated:

Applies to

  • ONTAP 9
  • AFF A400

Issue

  • Both node unable to boot with the following error.

[2024-11-05 15:24:18.346] Nov 05 14:22:47 [localhost:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (not present) CRITICAL.
[2024-11-05 15:24:18.346]
[2024-11-05 15:24:18.346] WARNING:  The battery is experiencing a critical failure:
[2024-11-05 15:24:18.346]            - Battery is not present
[2024-11-05 15:24:18.346]           Without a working battery, the system cannot retain data
[2024-11-05 15:24:18.346]           during a power outage, which can result in data loss.
[2024-11-05 15:24:18.346]           Power down the system and verify that the battery is
[2024-11-05 15:24:18.346]           properly installed.
[2024-11-05 15:24:18.346]           To ignore this failure and boot the system in a mode
[2024-11-05 15:24:18.346]           where data loss might occur, press 'c' followed by 'Enter'

  • NVMEM battery information shows Device not present in BMC logs.

FRU Device Description : BAT_FRU (ID 9)
 Device not present (Unknown (0x81))

  • There are multiple sensors show na.

[2024-11-05 15:25:41.364] PVCCIN_CPU0 | na | Volts | na | na | 0.010 | 0.020 | 2.460 | 2.470 | na
[2024-11-05 15:25:41.364] PVCCIN_CPU1 | na | Volts | na | na | 0.010 | 0.020 | 2.460 | 2.470 | na
[2024-11-05 15:25:41.364] PVDDQ_ABC | na | Volts | na | na | 0.014 | 0.021 | 1.711 | 1.732 | na
[2024-11-05 15:25:41.364] PVDDQ_DEF | na | Volts | na | na | 0.014 | 0.021 | 1.711 | 1.732 | na
[2024-11-05 15:25:41.364] PVDDQ_GHI | na | Volts | na | na | 0.014 | 0.021 | 1.711 | 1.732 | na
[2024-11-05 15:25:41.364] PVDDQ_KLM | na | Volts | na | na | 0.014 | 0.021 | 1.711 | 1.732 | na
[2024-11-05 15:25:41.364] P1V05_PCH | na | Volts | na | na | 0.940 | 0.992 | 1.100 | 1.147 | na
...
[2024-11-05 15:25:41.399] RiserL_Temp1 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.399] RiserL_Temp2 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.399] RiserM_Temp1 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.399] RiserM_Temp2 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.399] RiserM_Temp3 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.399] RiserM_Temp4 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.399] RiserR_Temp1 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.399] RiserR_Temp2 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.412] RiserR_Temp3 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.412] RiserR_Temp4 | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 70.000 | na
[2024-11-05 15:25:41.412] CPU0_Temp | na | degrees C | na | na | na | na | 90.000 | 100.000 | na
[2024-11-05 15:25:41.412] CPU1_Temp | na | degrees C | na | na | na | na | 90.000 | 100.000 | na
[2024-11-05 15:25:41.412] Mezz_Temp1 | na | degrees C | na | na | 0.000 | 5.000 | 80.000 | 85.000 | na
[2024-11-05 15:25:41.412] Mezz_Temp2 | na | degrees C | na | na | 0.000 | 5.000 | 54.000 | 57.000 | na
[2024-11-05 15:25:41.412] Bat_Temp | na | degrees C | na | na | 0.000 | 5.000 | 60.000 | 75.000 | na
[2024-11-05 15:25:41.618] Bat_Volt | na | Volts | na | na | 5.500 | 5.600 | 8.500 | 8.600 | na
[2024-11-05 15:25:41.618] Bat_Curr | na | Amps | na | na | na | na | 1.225 | 1.475 | na
[2024-11-05 15:25:41.618] Bat_Rem_Cap | na | Amps * hour | na | na | na | na | na | na | na
[2024-11-05 15:25:41.618] Bat_Full_Cap | na | Amps * hour | na | na | na | na | na | na | na
[2024-11-05 15:25:41.618] Bat_Charge_Curr | na | Amps | na | na | na | na | 2.200 | 2.300 | na
[2024-11-05 15:25:41.618] Bat_Charge_Volt | na | Volts | na | na | na | na | 8.900 | 9.000 | na
[2024-11-05 15:25:41.618] Bat_Design_Cap | na | Amps * hour | na | na | na | na | na | na | na
[2024-11-05 15:25:41.618] Bat_Initial_Fcc | na | Amps * hour | na | na | na | na | na | na | na
[2024-11-05 15:25:41.633] Bat_Dstg_Cycles | na | cycles | na | na | 2.000 | 5.000 | na | na | na
[2024-11-05 15:25:41.633] Bat_Cycle_Cnt | na | cycles | na | na | na | na | na | na | na

  • Reseat the NVMEM battery and motherboard don't resolve the problem.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.