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NetApp Stage KB

SwitchPowerFail_Alert - AutoSupport Message

Last Updated:


Applies to

  • ONTAP 9
  • Cluster Network Switches
  • NetApp Cluster Switches
  • Broadcom Switches
  • Cisco Switches
  • Call home for Health Monitor process cshm: SwitchPowerFail_Alert

Event Summary

The SwitchPowerFail_Alert is sent when the cluster switch operational status reads as failed.



AutoSupport Message

HA Group Notification (Health Monitor process cshm: SwitchPowerFail_Alert[Swtich Name/PowerSupply-1]) ALERT


event log show -severity * -message-name callhome*

[Node Name: mgwd:]: Call home for Health Monitor process cshm SwitchPowerFail_Alert[Switch Name/PowerSupply-1].

Command Line

system health alert show -node <node name> -monitor cluster-switch -alert-id SwitchPowerFail_Alert

                      Node: Reporting Node Name
                   Monitor: cluster-switch
            Class of Alert: SwitchPowerFail_Alert
         Severity of Alert: Major
            Probable Cause: Power_supply_failure
Probable Cause Description: "$(cluster_switch_power.psu-name)" on switch "$(cluster_switch_power.device)" is missing or is not operational.
           Possible Effect: Power supply redundancy on switch "$(cluster_switch_power.device)" might be lost.
        Corrective Actions: 1) Ensure that the power supply units supplying power to the switch are turned on.
                            2) Ensure that the power cord is securely connected to the power supply of the switch.


  1. Verify the power supply is installed.
  2. Verify the power supply is receiving power.
  3. Replace the power supply if it is determined to be defective.



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