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NetApp Stage KB

Disk and shelf firmware update does not initiate

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Category:
metrocluster
Specialty:
MetroCluster
Last Updated:

Helpful 

Applies to

  • MetroCluster IP
  • ONTAP 9
  • Automatic disk/shelf firmware update
  • Manual disk/shelf firmware update

Issue

When running the disk or shelf firmware update either automatically or manually on either cluster, it does not initiate and remains in the 'idle' state.
Example:
Cluster01::*> storage disk firmware show-update-status 
                             Number     Average      Total
                   Update   Waiting    Duration Completion
Node               State   Download /Disk (Sec) Est. (Min) Unable to Update
------------------ ------- -------- ----------- ---------- --------------------
node01             idle          78         120        156 -
node02             idle          84         120        168 -
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