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NetApp Stage KB

Cluster switch log collection not supported - aborting

Last Updated:


Applies to

  • ONTAP 9
  • Broadcom BES-53248 Cluster Switches


  • Manual switch log collection fails with the following error:

ClusterA::> system cluster-switch log collect -device clustersw-01
clusterswitch-01Error: Cluster switch log collection not supported - aborting.

  • Subsystem switch-health goes degraded and SwitchAccess_Alert is reported under health alerts.

ClusterA::> system health subsystem show
Subsystem         Health
----------------- ------------------
SAS-connect       ok
Environment       ok
Memory            ok
Service-Processor ok
Switch-Health     degraded
CIFS-NDO          ok
Motherboard       ok
IO                ok
MetroCluster      ok
MetroCluster_Node ok
FHM-Switch        ok
FHM-Bridge        ok
SAS-connect_Cluster ok
13 entries were displayed.

ClusterA::> system health alert show -instance
                      Node: Node-01
                   Monitor: ethernet-switch
                  Alert ID: SwitchAccess_Alert
         Alerting Resource: CLUSTERSW-01
                 Subsystem: Switch-Health
           Indication Time: Tue Jun 07 05:41:01 2022
        Perceived Severity: Minor
            Probable Cause: Login_attempts_failed
               Description: Login failed to Ethernet switch "CLUSTERSW-01". Cannot collect tech-support logs.
        Corrective Actions: 1) To set up public SSH key authentication on the Ethernet switch,
                            run the "system switch ethernet log setup-password" command.
                            ONTAP(R) software requires one-time use of the Ethernet switch's administrative login                                      credentials
                            to set up the public SSH key for ONTAP access.
                            The administrative credentials will be discarded after the setup command is complete.
                            2) If public SSH key authentication is already configured, log in to the Ethernet switch
                            with administrative credentials from an SSH host or serial console to investigate the login                                failures.
                            3) To disable tech-support log collection, run the
                            "system switch ethernet log disable-collection"
           Possible Effect: Ethernet switch tech-support logs are not available in AutoSupport(R) messages for                                          troubleshooting.
               Acknowledge: false
                  Suppress: false
                    Policy: SwitchAccess_Policy
              Acknowledger: -
                Suppressor: -
    Additional Information: Switch Name:CLUSTERSW-01
                            Switch Serial Number:xxxxxxxxxxxxx
                            Switch Previous Uptime:193 days 21:03
                            Switch Current Uptime:193 days 21:09
                            Switch Rebooted:false
    Alerting Resource Name: CLUSTERSW-01
     Additional Alert Tags: -


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