Skip to main content
NetApp Stage KB

ATTO bridge reboot with error "Exception, C\Common\Sas12HpsIfc.c"

Views:
2
Visibility:
Public
Votes:
0
Category:
metrocluster
Specialty:
MetroCluster
Last Updated:

Helpful 

Applies to

  • ONTAP 9
  • MetroCluster FC
  • ATTO FibreBridge 7500

Issue

  • ATTO bridge reboots unexpectedly with signature: 
0A6CAD 02:53:05 10/31/21 CRIT General: Exception, C\Common\Sas12HpsIfc.c.
0A6CAE 02:53:05 10/31/21 CRIT Software Interrupt Exception Detected (SWI) (001P)
0A6CAF 02:53:05 10/31/21 CRIT Instr Address    = 00e363e0
0A6CB0 02:53:05 10/31/21 CRIT SWI Number       = 0x000009
0A6CB1 02:53:05 10/31/21 INFO Software Interrupt
0A6CB2 02:53:05 10/31/21 INFO 10/31/2021 02:53:05
0A6CB3 02:53:05 10/31/21 INFO ST[1f3d8000-1f3e0000] | FP[1f3dfe4c] CPSR[60000193]
0A6CB4 02:53:05 10/31/21 INFO 0014bac4<-002651f0 | SP[1f3dfe50] FP[1f3dfebc]
0A6CB5 02:53:05 10/31/21 INFO 002650c4<-00000584 | SP[1f3dfec0] FP[1f3dff04]
0A6CB6 02:53:05 10/31/21 INFO 001d907c<-00e170a4 | SP[1f3dff08] FP[1f3dff4c]
0A6CB7 02:53:05 10/31/21 INFO 00e16014<-00e1a8c0 | SP[1f3dff50] FP[1f3dffcc]
0A6CB8 02:53:05 10/31/21 INFO 00e1a648<-0008522c | SP[1f3dffd0] FP[1f3dfffc]
0A6CB9 02:53:05 10/31/21 INFO 000851ac<-003ea910 | SP[1f3e0000] FP[1f3e0000]
0A6CBA 02:53:05 10/31/21 INFO Exception occurred. Possible redundant preceding log entries
0A6CBB 00:00:05 01/01/00 INFO Reset.  HW Code: Software Warm
0A6CBC 00:00:05 01/01/00 INFO Reset.  Reason: Critical Software Error Detected
  • SAS controller resets reported: 
Line 1739: 0A6845 02:53:00 10/31/21 INFO SAS firmware is being reset (0x140000F9) 
Line 1740: 0A6846 02:53:00 10/31/21 WARN Resetting SAS Controller.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
6536c791-a4ba-48d0-b242-d3905cb06517