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NetApp Stage KB

SnapDiff incremental backup fails with error "ANS2839E Failed with ONTAPI error 'Authorization failed'"

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Category:
snapdiff
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DP
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Applies to

  • ONTAP 9
  • IBM Spectrum Protect 8.1.10.x (formerly TSM "Tivoli Storage Manager")
  • SnapDiff

Issue

  • SnapDiff incremental backup fails with the following error:

ANS2839E Failed with ONTAPI error 'Authorization failed' while connecting to NetApp Filer 'hostname.com' using user id 'user_id'. You might have provided credentials incorrectly for this Filer.

  • Using the same 'user_id' able to access the SVM and Cluster without any issues

 

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