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NetApp Stage KB

Why does System Manager display "Hardware visualization is not supported for this model" when viewing Hardware?

Applies to

  • ONTAP 9.8 or later
  • ONTAP System Manager


  • Hardware Visualization is introduced in ONTAP System Manager 9.8.
  • Hardware Visualization is currently in preview mode and only supports a limited number of AFF models.
    • FAS models are not viewable in this feature at this time.
    • As mixed clusters (clusters with both FAS and AFF models) include FAS, these clusters also cannot be viewed.
    • It is not possible to view only the supported nodes in a cluster, all nodes must be one of the supported models.
  • At the time of this writing, these are the supported models:
    • C190
    • A220
    • A300
    • A400
    • A700

Additional Information

Further information on this new feature is located in the System Manager documentation under the Troubleshoot hardware problems section.


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