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NetApp Stage KB

Unable to log into ONTAP System Manager with users who have the same role

Last Updated:

Applies to

  • ONTAP  9.x
  • ONTAP System Manager
    • New Experience and Classic Version.


  • Login to System Manager with users who have the same role fails with the following error:
    Error: "Authentication Failed. Please verify Username and Password"
  • Users have applications: HTTP, ontapi, and SSH.
  • The role has the services web access: ontapi, rest, security, and sysmgr.
  • The user can log in via SSH with the same password, but the console shows the following:
    Your password has expired. Choose a new password.


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