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NetApp Stage KB

OSM not accessible with SSL error

Applies to

ONTAP System Manager (OSM)

Issue

  • Web services on the cluster are up and the SSL certificate is valid
  • OSM is not accessible via browser
  • Service Processor Interface (SPI)  not reachable via cluster-mgmt (http://<cluster_mgt_ip>/spi) and primary node hosting the cluster management(http://<primary_node_mgt_ip>/spi)
  • SPI is reachable via secondary node-mgmt (http://<secondary_node_mgt_ip>/spi)
  • apache log in primary node:
 
[ssl:error] [pid 6839:tid 34467080192] [client xx.xx.xx.xx:54928] AH01962: Unable to create a new SSL connection from the SSL context
[ssl:error] [pid 6839:tid 34467080192] SSL Library Error: error:140BA041:SSL routines:SSL_new:malloc failure
[ssl:error] [pid 6839:tid 34467080192] [client xx.xx.xx.xx:54930] AH01962: Unable to create a new SSL connection from the SSL context
[ssl:error] [pid 6839:tid 34467080192] SSL Library Error: error:140BA041:SSL routines:SSL_new:malloc failure

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