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NetApp Stage KB

ONTAP System Manager is not accessible after renewing the cluster certificate with SAML enabled

Last Updated:

Applies to

  • ONTAP 9
  • OnCommand System Manager


System Manager SAML authentication fails with a message the username or password is incorrect after renewing the cluster certificate.
Errors similar to the following may be seen in the cluster's apache_error log:

[Wed Apr 14 19:54:34.665695 2021 +0000] [dot:error] [pid 21325:tid 34376587776] [client xx.xx.xx.xx:60901] [vserver ID 4294967295] [service security] Denied access to user '<saml_user>', application 'http', auth method 'cert'.

[Wed Apr 14 19:54:34.665713 2021 +0000] [authz_core:error] [pid 21325:tid 34376587776] [client xx.xx.xx.xx:60901] AH01631: user <saml_user>: authorization failure for "/security/login":

When checking SAML on the cluster, there is no entry:

cluster1::> security saml-sp show
This table is currently empty.

Note: Cluster logs can be downloaded using the SPI. See KB How to manually collect logs and copy files from a clustered Data ONTAP storage system for more information.


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