Skip to main content
NetApp Stage KB

ONTAP System Manager fails to load with ERR_SSL_PROTOCOL_ERROR

Last Updated:

Applies to

ONTAP System Manager 9.11.1


After upgrading to ONTAP 9.11.1, ONTAP System Manager frequently fails to load the page, showing a browser error of ERR_SSL_PROTOCOL_ERROR or SSL_ERROR_RX_MALFORMED_CERTIFICATE

  • A packet trace collected while navigating to the System Manager URL shows the following packet coming from the cluster:

    475 2022-08-24 18:12:00.626881 TLSv1.2 158 Server Hello, Certificate, Alert (Level: Fatal, Description: Internal Error)
    TLSv1.2 Record Layer: Handshake Protocol: Certificate
    Content Type: Handshake (22)
    Version: TLS 1.2 (0x0303)
    Length: 7
    Handshake Protocol: Certificate
    Handshake Type: Certificate (11)
    Length: 3
    Certificates Length: 0

  • When checking the site information in the browser, certificate information is not available.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.