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ONTAP System Manager fails to load with ERR_SSL_PROTOCOL_ERROR

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Category:
ontap-system-manager
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OM
Last Updated:

Applies to

ONTAP System Manager 9.11.1

Issue

After upgrading to ONTAP 9.11.1, ONTAP System Manager frequently fails to load the page, showing a browser error of ERR_SSL_PROTOCOL_ERROR or SSL_ERROR_RX_MALFORMED_CERTIFICATE

  • A packet trace collected while navigating to the System Manager URL shows the following packet coming from the cluster:

    475 2022-08-24 18:12:00.626881 10.222.5.120 10.103.229.110 TLSv1.2 158 Server Hello, Certificate, Alert (Level: Fatal, Description: Internal Error)
    TLSv1.2 Record Layer: Handshake Protocol: Certificate
    Content Type: Handshake (22)
    Version: TLS 1.2 (0x0303)
    Length: 7
    Handshake Protocol: Certificate
    Handshake Type: Certificate (11)
    Length: 3
    Certificates Length: 0

  • When checking the site information in the browser, certificate information is not available.

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