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ActiveIQ registration status on OSM becomes unregistered every week

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Category:
ontap-system-manager
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OM
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Applies to

  • ONTAP System Manager (OSM) 9.9.1
  • ActiveIQ Portal

Issue

  • Active IQ registration status shows 'Cannot Connect to Active IQ'

  • Manual registration works for one week before the status changes again
  • Even if unused, the registration should be valid for 90 days

  • sysmgr log:
Line 8887: 0000000e.10c83f73 04e01697 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:error:77531] 10.64.1.176|admin|ERROR|osm4|1644905053770|Tue Feb 15 2022,0:6:40.870||[AIQ]Failed to retrieve the access token from AIQ using the refresh token
Line 8897: 0000000e.10c83f7d 04e01698 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:debug:77531] 10.64.1.176|admin|DEBUG|osm4|1644905053770|Tue Feb 15 2022,0:6:40.802|| "name": "HttpErrorResponse",
Line 8899: 0000000e.10c83f7f 04e01698 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:debug:77531] 10.64.1.176|admin|DEBUG|osm4|1644905053770|Tue Feb 15 2022,0:6:40.802|| "error": {
Line 8901: 0000000e.10c83f81 04e016a6 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:debug:77531] 10.64.1.176|admin|DEBUG|osm4|1644905053770|Tue Feb 15 2022,0:6:40.802|| "error": "Bad Request",
Line 8902: 0000000e.10c83f82 04e016a6 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:debug:77531] 10.64.1.176|admin|DEBUG|osm4|1644905053770|Tue Feb 15 2022,0:6:40.802|| "message": "Response Error: 400 Bad Request"
 

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